Service Level Agreements (SLA)
|Managed Web Site Hosting Agreement (SLA) Service Level AgreementRebel Networks is committed to providing a reliable, high-quality network to support its customers. Providing you with consistent access to your data is a high priority for Rebel Networks and is part of the reason Rebel Networks makes commitments in the form of Service Level Agreements (SLAs) that provide certain rights and remedies regarding the availability and performance of the Services you entitle us to trust.
The Rebel Networks SLA covers three components that support the availability of your web site:
100% / ZERO Down Time Network:
Rebel Networks guarantees that its network will be available 100% of the time in a given month, excluding scheduled maintenance. Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular customer is unable to transmit and receive data and is measured from the time the trouble ticket is opened.
Rebel Networks Guarantee: Upon experiencing downtime, Rebel Networks will credit the customer 5% of the monthly fee for each 30 minutes of down time up to 100% of customer’s monthly fee for the affected server as per the chart below
Rebel Networks Guarantee: Upon experiencing downtime, Rebel Networks will credit the customer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer’s monthly fee for the affected server).
Hardware replacement will begin once Rebel Networks identifies the cause of the problem. Hardware replacement is guaranteed to be complete based on the plan and server selected when ordering.
Rebel Networks Guarantee: In the event that it takes us more than one hour over the plan that you have selected to replace faulty hardware, Rebel Networks will credit the customer 5% of the monthly fee per additional hour of downtime (up to 100% of customer’s monthly fee for the affected server).
Rebel Networks has Created the OWA CLOUD - some think it was Outlook Web Access, but we refer to it as simply OH WOW AMAZING CLOUD!
This is where we have our online back up, our hosted exchange, and various other online services